Got a question? We've got you...

Can I shop your products in person?

We offer in person shopping visits at our studio in Bristol, strictly via appointment.

To book, please visit our book an appointment page.

Please note: For security purposes we require a copy of your ID (drivers licence or passport) in order to book your appointment.

Where do you ship?

Orders made through our website are shipped to mainland UK only.

Please note, our standard postage does not include islands, such as Northern Ireland and the Shetland islands. There is a higher delivery charge with our courier for these postcodes. Please contact us for a shipping quote.

We ship internationally upon request. If you are overseas and would like to purchase from us, please feel free to contact us for a shipping quote.

How much is P&P?

Standard shipping fee: £4.99.

Antique vessel shipping fee: £10

Large/XL vessel courier fee: £30

Please note: Large/XL antique vessels are shipped using an independent courier with a special hand-delivery service (for England, Wales & southern Scotland only, please contact us for a delivery quote if you live further afield).

Can I collect my order?

Yes, you can collect your order from our studio in Bristol. You will need to book an appointment to do so via email.

You can buy via our website and, once collection has been booked, we will refund your shipping fee. Alternatively, we can prepare an invoice for you to pay via bank transfer.

When will I receive my order?

We aim to process your items within 2-4 working days of your purchase. This excludes bank holidays and weekends.

Parcels are dispatched from ANDFOUR STUDIO to our courier Evri who aim to deliver within 2-4 working days.

If your item(s) are being delivered by an independent courier, they will arrange a suitable delivery date with you directly. This is usually a 1-2 week service.

Where is my order?

Once we have dispatched your parcel from ANDFOUR STUDIO HQ, Evri will contact you via email to let you know they’ve received it. These emails can often fall into your junk mail inbox, please check this before you contact us.

The email will contain your parcel’s tracking number, you can use this to track your parcel on its journey.

If your item(s) are being delivered by an independent courier, please contact them on the number provided for all delivery updates. Should you have any problems, please don’t hesitate to contact us.

My item has arrived damaged?

In the unfortunate event that your item has arrived damaged, please email us at hello@andfour.com with photos of your damaged item and its shipping box.

We’ll be in touch to arrange a suitable solution for you.

Can I return an item?

We get it, sometimes we change our minds. Should you want to return an item, we ask that you post it back to us within 14 days. Please contact us for our returns address.

*Please note we do not accept returns on some items. Please refer to our refund policy.

We can only issue refunds for items that have been returned to us unused and in the original packaging.

We recommend sending your parcel back to us via a trackable service, keeping hold of your proof of postage.

For more information, please read our refund policy.

When will I receive my refund?

Once your return has arrived at ANDFOUR STUDIO, we aim to issue your refund within 2-3 days.

We cannot issue refunds if we have not received the item, so please keep hold of your postage tracking.

Please note your bank may require additional days to show the refund in your account. Bank holidays and weekends may delay this.

I contacted you, but I haven't heard back?

Oops! We do try to respond to all messages within 48 hours.

Please note ANDFOUR STUDIO is currently a one-woman-brand. If, on the rare occasion, I have missed your message in the madness of running this business by myself, please don’t hesitate to give me a nudge!

Where can I find you on social media?

We are on Instagram, Pinterest and TikTok.

Tag us in your photos and stories for a chance to be featured on our page.

We truly appreciate every follow, like, save, share and comment. Don’t be shy, come say hey!

Where can I leave a review?

We’d be very grateful if you’d spare a moment to leave us a review. You’ll find us on TrustPilot.

Can't find the answer to your question in our FAQ? No sweat, please feel free to email us at hello@andfour.com